'Be not afraid of greatness:' 'twas well writ.

-Billie Shakespeare

Case Histories: User Guide

The System Manager's Guide for an automated voice-response system was produced by our team of writers and editors. The guide scored higher than the product in a published benchmark test and product review. Because our client has requested confidendiality, no images are available.

Some of the ideas that we introduced and implemented in a highly successful rethink and rewrite: